| The GRID-TV platform comes with a service
bundle for the operating partner who is accompanied by GRID-TV
from the very first day.
Commercial set-up support
After going into an agreement GRID-TV experts support
the partner analyzing the local demand and establish a roadmap
for the roll out.
Installation support
The installation is performed by GRID-TV in cooperation
with the partner
| |
· Hardware installation by GRID-TV team
· Software configuration by GRID-TV team
· Training of partner team
· Test operation by partner team supervised by
GRID-TV
· Set up of two sample channels for demonstration
and test purpose with content from GRID-TV platform |
Maintenance and technical support
In operation GRID-TV provides maintenance and technical
support as follows:
| |
· Back up network through vIPOC
·
Maintenance through vIPOC
· Full 24/7 hotline
and email support
· Hardware exchange service |
|
